Windsor Hills Resort FAQs
Q. How do I contact Windsor Hills Resort directly?
A. All of our properties within Windsor Hills Resort are privately owned and managed by management companies such as Magical Vacation Homes. There is no central line where you can ask specific questions regarding reservations or individual homes. However, there are two following numbers which guests may find useful: Windsor Hills Welcome Desk: located within the clubhouse, they will distribute your guest card during your stay. The phone number for the welcome desk is 407-787-4255 Windsor Hills Security Front Gate: when your arrive at Windsor Hills, security will issue you an access pass for your stay. You will need to provide your rental voucher and a valid photo ID in order to gain access to the resort. The phone number for the security front gate is 407-397-1464 Please note these two phone numbers DO NOT answer specific questions regarding your reservation or individual homes. Please contact our local property management for these questions or concerns.
Q. What are the pool hours?
A. The community pool in Windsor Hills Resort is open daily from 8am - 10pm. The slide is open from 10am - 8pm.
Q. Is there a shuttle bus service to and from the parks and shopping malls from Windsor Hills?
A. There is no official Windsor Hills shuttle bus service run by the resort however several private firms provide scheduled services twice daily from Windsor Hills and many of the hotels along the 192. The two vendors recommended by the Windsor Hills Resort Management are Maingate Transportation(407-390-0000) and Golden Transportation(407-301-1619). Maingate will need to be called to obtain the latest prices. Golden Transportation's prices are for WH guests only. The service connects Windsor Hills to Disney, Sea World, Discovery Cove, Aquatica, Universal Orlando, Islands of Adventure , Wet n' Wild and the Orlando Premium Outlets shopping mall. Rate per person varies between $11-15 (round trip) as of 2017. If you are part of a large party you can book a private van. This can be scheduled to suit your needs. Costs vary from around $60-85 (round trip) based on destination and can carry up to 14 passengers.
Q. Can I order a food pack prior to my arrival?
A. Yes! You can contact Windsor Hills Sundry Store directly and they can arrange this service for you. Please call 407-390-9299 or email email@example.com
Q. Do I need a rental voucher to enter the Resort?
A. Yes, Magical Vacation Homes will provide you with a rental voucher to allow you entry to the resort. This will be issued once full payment has been received for your reservation and you have signed and returned your rental agreement. The security guards will need to see this voucher along with your valid photo ID. After confirming these two documents, they will then issue you with a hang-tag which you will place inside your car upon your interior mirror. This hang-tag will be valid for the entire duration of your stay.
Q. Are the security guards allowed to stop me at anytime?
A. Yes, in order to protect all owners, guests and property, security guards are authorized to stop and search any vehicle with reasonable cause. This is very rare, but they will always check that you have your hang-tag visible when you enter and exit the resort.
Q. What time is the Windsor Hills welcome center open?
A. 8:00 am - 10:00 pm on a daily basis inside the resort.
Q. Where can I obtain a pool pass?
A. Take your rental voucher and driving license or passport to the Welcome Center. A code will be created will be issued on your rental voucher for you to use to gain access to the resort pool and playgrounds.
Q. What are the age/height requirements for the resort pool slide?
A. All users of the resort pool slide must be at least forty two inches tall.
Q. When is the sundry store open?
A. Here are the store hours: Summer (April 1st - September 30th) 8:00 am - 9:00 pm Winter (October 1st - March 31st) 8:00 am - 7:00 pm
Q. Does the store carry all usual convenience store products?
A. Yes, the store carries a varied comprehensive stock of food, beverages and consumables.
Q. What is the speed limit in Windsor Hills?
A. 25 mph, please adhere to this speed at all times.
Q. What is the Windsor Hills Resort quiet time?
A. Between 11:00 pm and 7:00 am daily.
Q. What are the visitation and parking rules for the resort?
A. Each reservation is permitted 5 vehicles registered per property, and this includes the number of visitor vehicles. There are only two parking spaces available for the homes, and one parking space per townhome. Any additional vehicles must park in the oversize parking lot near the Clubhouse. Please note that street parking is not allowed within the Resort, parking is only allowed in designated parking spots and parked vehicles cannot block sidewalks. Visitors to your home will be issued a temporary access pass that must be displayed in the windshield. The pass will expire at midnight on the day of arrival. Windsor Hills Resort does have active security vehicles throughout the resort 24 hours a day, 7 days a week. All vehicles found to be in violation of the resort policies will be towed at the Owners expense.
Q. What is provided in the home?
A. We provide linens, towels, basic kitchenware. We also provide the following complimentary items for your initial convenience:
1 toilet paper roll per bathroom
1 bar soap for every sink
1 hand soap in kitchen
1 roll paper towel for kitchen
1 bottle dish soap
1 small bag dishwasher tablets
1 small box trash bags + 1 trash bag in every trash can in home
1 tea tray with tea,coffee,sugar,sweetener etc
1 bottle laundry detergent
As a vacation home, we only provide the above items for your initial convenience. If you need more supplies for your continuing staying, please purchase from local stores.
Q. What is NOT provided in the home?
We don’t provide large pool towels, baby bedding for crib, please bring your own. Please don't use the bath towels at the pool area.
As a vacation home, we only provide the above items for your initial convenience. You can easily purchase more supplies from nearby stores.
Here are some stores and supermarkets within a few minutes driving.
- Windsor Hills Sundry Shop (Open till 8:30PM, inside Windsor Hills Club House)
- Kings Supermarket (192/Old Lake Wilson Rd, Map)
- Target (Open till 12AM, 192/hwy429, Map)
- Publix Super Market (Open till 11PM, 192/hwy429, Map)
- Walmart (Open 24hr, 192/US-27, Map)